Introduction

This policy outlines the terms and conditions for using PayoBill’s Aadhaar Enabled Payment System (AEPS) services. AEPS allows users to perform banking transactions using Aadhaar authentication.

User Eligibility

• Residents of India: Only Indian residents with a valid Aadhaar number are eligible to use AEPS services.
• Registration: Users must register on the PayoBill platform to access AEPS services.

Service Usage

• Authentication: Transactions are authenticated using Aadhaar number and biometric data (fingerprint or iris scan).
• Available Services: AEPS supports cash withdrawals, balance inquiries, mini statements, and fund transfers.

Fees and Charges

• Service Fees: Applicable service fees will be displayed at the time of transaction and are non-refundable.
• Taxes: All transactions are subject to applicable taxes.

Security

• Data Protection: PayoBill employs advanced encryption and security protocols to protect user data.
• Fraud Prevention: Continuous monitoring to detect and prevent fraudulent activities.

User Responsibilities

• Accurate Information: Users must provide accurate Aadhaar details and ensure their biometric data is up to date.
• Compliance: Users must comply with all applicable laws and regulations.

Dispute Resolution

• Reporting Issues: Users can report transaction issues to PayoBill customer support.
• Resolution Timeframe: Disputes will be addressed within a specified timeframe as per the company policy.

Changes to Policy

• Updates: PayoBill reserves the right to update this policy at any time. Users will be notified of significant changes via email or platform notifications.

Contact Us

For any questions or concerns about this AEPS policy, please contact us at:

• Email: [email protected]
• Phone: +91 844-829-7285

By using PayoBill’s AEPS services, you acknowledge that you have read, understood, and agree to be bound by this policy.