Once a User chooses to avail any service plan/offer announced by Payobill and agrees to buy that plan/offer by due payment for that plan/offer to Payobill, such payment by User shall not be refunded by Payobill under any circumstances whatsoever. Please note that such act of buying Payobill’s plan is irreversible process under the applicable law.
Post receipt of payment from the User for the above-mentioned plan, Payobill shall create User ID in its system only post successful KYC verification of such User. If the User is unable to get successful KYC done, Payobill shall not be able to create User ID of such User. Thus, in order to avail Payobill services on its portal, User to mandatorily get his successful KYC verification done.
Post User ID creation, while availing various services on Payobill portal, a transaction which have failed for any reason directly attributable to Payobill and Payobill has received corresponding confirmation from the payment gateway, will be automatically refunded to the User’s bank account within 3-21 working days from the date of transaction and a confirmation mail will be sent to the User’s mail ID registered with Payobill. Please note that only the transaction amount will be refunded excluding payment gateway charges and all applicable taxes. However, for cases where User has received services, user is required to submit a complaint by sending an e-mail to the customer care email ID given on this website. Payobill shall enquire the matter after receiving the complaint from the User and based on the enquiry Payobill may refund the payment. In all cases, Payobill’s liability will be restricted to providing User a valid refund to the extent of corresponding payment received by Payobill with respect to a particular transaction. Payobill shall not be responsible for any other claim or consequential liability arising out of failed services on our system.
User accepts that this refund policy is subject to all terms and condition s as stated in the Agreement of the User/Business associate/retailer/distributor with Payobill.
